Privacy Policy

Privacy Policy

Last updated: 20/10/2025

1. Introduction

This Privacy Policy describes how the publisher of the World Diplomacy Services Ltd website (‘we’, ‘us’, ‘our’) collects, uses, shares and protects the personal information of users (‘you’, “your”) when they access our electronic marketplace platform available at www.ya-yes.com (the ‘Site’).

We are committed to respecting your privacy and processing your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. Data collected

a. Data you provide directly

We collect information that you voluntarily provide to us, including when you create an account or use the platform:

  • Surname, first name, company name (if applicable)
  • Email address, telephone number
  • Postal address and billing information
  • Payment information (managed by a secure service provider)
  • Login credentials (username, password)
  • Profile information (photo, description, commercial preferences)
  • User-generated content (advertisements, messages, reviews, etc.)

b. Data collected automatically

  • IP address, device type, browser and operating system
  • Connection and browsing data (pages viewed, session duration)
  • Cookies and similar technologies (see section 9)

c. Data from third parties

  • Identity or payment verification information
  • Data from social networks if you log in via these platforms

3. Purposes of processing

We use your data to:

  • Create and manage your user account
  • Enable the publication, viewing and management of advertisements
  • Facilitate transactions between buyers and sellers (B2B and B2C)
  • Process payments and manage invoicing
  • Contact you for support, notifications and updates
  • Ensure the security of the platform and prevent fraud
  • Improve our services and perform statistical analyses
  • Comply with our legal and regulatory obligations

4. Legal basis for processing

Processing is based on:

  • The performance of a contract (account creation, transactions)
  • Your consent (marketing communications, cookies)
  • Our legitimate interests (security, improvement of our services)
  • Our legal obligations (retention of accounting or tax data)

5. Data sharing

We may share your personal data with:

  • Other users of the platform, in the context of a transaction
  • Service providers: hosting, maintenance, payment solutions, marketing, delivery
  • Legal authorities or regulatory bodies, if required by law

All our partners are contractually bound to guarantee the confidentiality and security of your information.

6. Data retention

We retain your personal data:

  • As long as your account is active or you use our services
  • Then for a period necessary to meet our legal obligations or resolve disputes

When this data is no longer needed, it is securely deleted or anonymised.

7. Data security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, disclosure or destruction.

This includes: encryption, firewalls, access controls and regular audits.

8. Your rights (UK GDPR)

Under UK data protection legislation, you have the following rights:

  • Right of access: obtain a copy of your personal data
  • Right to rectification: correct inaccurate information
  • Right to erasure (‘right to be forgotten’)
  • Right to restriction of processing
  • Right to object to the processing of your data
  • Right to data portability
  • Right to withdraw your consent at any time

To exercise these rights, please contact:

📧 privacy@ya-yes.com

📮 World Diplomacy Services – Data Protection Officer

321-323 High Road - Chadwell Heath – Essex RM6 6AX - UK

You may also lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO) – www.ico.org.uk

9. Cookies

We use cookies and similar technologies to:

  • Facilitate your browsing and remember your preferences
  • Analyse site traffic
  • Personalise content and advertisements

You can manage your preferences via the consent banner or your browser settings.

For more details, see our separate Cookie Policy.

10. International transfers

If your data is transferred outside the UK, we ensure that the recipient country provides an adequate level of protection, or we implement standard contractual clauses approved by the UK government.

11. Changes to the Policy

We may update this Policy at any time. The most recent version will always be published on our website, with the date of the update indicated at the top.

12. Contact

If you have any questions or concerns about this Privacy Policy or how we process your data:

📧 privacy@yayes.co.uk

📮 World Diplomacy Services Ltd – 321-323 High Road - Chadwell Heath – Essex RM6 6AX - UK

🌐 www.ya-yes.com

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